Shipping policy

Shipping Policy – Soul Dog Shop, LLC

Thank you for shopping with Soul Dog Shop, LLC! We are committed to delivering your dog’s comfort and wellness products quickly and safely. Please read our shipping policy below.

Order Processing

Orders are processed within 1–7 business days (excluding weekends and holidays). Due to carrier issues or incorrect addresses provided by the customer. delivery may arrived within 15–21 days which is rare case.
Once your order is processed, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Methods

We ship within the United States only at this time.

Standard Shipping: 3–7 business days – $4.99 flat rate
Free Standard Shipping: On orders $50 and above
Expedited Shipping: 1–3 business days – $14.99

Please note that delivery times may vary depending on your location and carrier availability.

Order Tracking

Once your order ships, you will receive a tracking number via email.
You can track your package at any time using the carrier’s website.

Shipping Address

Please ensure your shipping address is accurate at checkout.
Soul Dog Shop, LLC is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Items

If your package is lost or damaged during shipping, please contact us at within 7 days of receiving your order.
We will work with the carrier to resolve the issue and, if necessary, replace the item.